	TOOLKIT CONTENTS
	1. Getting Started 2. Setting Objectives 3. Getting and Staying Organised 4. Decision Making and Problem Solving 5. Managing Performance 6. Motivating 7. Communicating Effectively 8. Developing Yourself and Others 9. Interviewing 10. Running Meetings

	TRAINING PRODUCTS
	Introduction DDA Consulting Manager's Development Toolkit Management Skills 'Q' Cards

	MORE INFORMATION
	Download our PDF factsheet: all you need to know about the courses See a breakdown of the toolkit content: chapter by chapter

Manager's Development Toolkit

Chapter 7. Communicating Effectively

Communications – the most common scapegoat for poor management. This section will help you to understand and apply some of the key principles of communicating effectively, in particular:-

Handling the flow of information
Influencing situations and people
Engaging team members
Giving feedback
Holding effective conversations

Activities include:-

Team communications review
Information needs review
Conversations behaviours questionnaire
Handling aggression and submission
Telling positive stories
Common pitfalls and how to avoid them
Self assessment questionnaire

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