Manager's Development Toolkit

Chapter 5. Managing Performance

This section highlights what you need to do in order to manage the performance of your team members effectively. You will work through straightforward activities that cover all aspects of clarifying team members success in the job, keeping track of performance, and helping them excel.

Activities include:-

• Reflections on key principles
• Defining good performance
• Creating indicators of success
• Quantitative and qualitative measures
• Monitoring and reviewing performance
• Giving feedback
• Common pitfalls and how to avoid them
• Self assessment questionnaire