Case Study

Management Training Programmes, Case Study 3 - Kaspersky

Situation/Need

Kaspersky Lab are the fourth largest Internet security company in the world. They have big ambitions to become the number one by 2014.

As part of the strategy for achieving this goal they were in search of an organisation to act as their partner, designing and delivering leadership and management development services. DDA Consulting were chosen for this role.

Kaspersky have had rapid growth of approximately 40% year on year since they were formed. This has led to many young individual contributors being promoted into management positions without any related training. In addition, the creative entrepreneurial culture needed to adopt more processes, whilst retaining the energy and achievement orientation of those early employees. The number of employees had doubled in approximately three years. This gave rise to a lack of understanding of ‘how things work’ in the organisation. A significant reorganisation was inevitable

Approach/Solution

Over the last 18 months DDA Consulting have developed a trusted partner relationship with Kaspersky. We have designed and delivered a number of programmes that are aimed at a rapid increase in the range of management skills. Following each programme each participant commits to specific, personal actions that will improve his/her performance and that of their teams. 

More specifically, we have provided training to address the immediate needs of the organisation, such as Change Management. We have also designed and implemented a 360 degree feedback profile against the agreed management competency framework.

In addition to training and development solutions we also provided facilitation for leadership and functional teams. These are targeted at objectives such as improving overall team effectiveness or facilitating the development of team goals/objectives.

Results

Recent employee engagement surveys and training evaluation studies carried out by Kaspersky have produced exceptionally positive feedback regarding DDA Consulting programmes. Following the feedback from the first year, there is now a demand from three times the number of managers than was originally anticipated.

Approximately two months after each Leadership and Management development programme, a follow-up coaching conversation is conducted (via Skype) by the course tutors with each participant. By far the majority of managers describe real benefits from applying the learning to real work issues.

Other benefits reported are improved cross line of business relationships, improved motivation from greater involvement and increased creativity applied to solving management problems.