Facilitation Skills Training
National Air Traffic Services Ltd

The Need

The creation of a business improvement process gave rise to a need for skilled facilitators to work in a range of project improvement teams. DDA Consulting were asked to design & deliver a training programme aimed at:

Getting the new facilitators ‘up to speed’ quickly
Developing their facilitation skills
Coaching improvements
Creating a future development programme
Providing ongoing support
Providing materials & documentation to support the improvement process

Our Solution

In response we developed and ran a modular programme with three x three day project based (indoor & outdoor) training sessions; individual coaching on ‘live’ projects; facilitation of major projects including a series of ‘clinics’ covering problem issues and ongoing telephone support.

Results/outcomes

Feedback from the whole programme was extremely positive with additional support requested for subsequent newly appointed facilitators. The facilitators were immediately able to run several in house improvement initiatives and their interventions continue to be successful – adding both skills and value to their business improvement process.

Contact DDA Consulting to see how we can help you